Shipping & Delivery Policy

Shipping & Delivery

We offer free standard shipping on orders over $75 within the United Kingdom.

Processing & Delivery Times

Orders are typically processed and shipped within 2-7 business days. Once your order ships, you will receive a confirmation email with tracking information.

Please note: During peak seasons or public holidays, processing and delivery times may be extended. Delivery to rural or remote areas may also take longer.

Delivery Requirements

To ensure successful delivery:

• Ensure someone is available to receive packages between 9:00 AM and 5:00 PM
• Provide a complete and accurate address, including company name (if applicable)
• Include at least one contact telephone number

If an item is out of stock, we will notify you promptly and issue a full refund to your original payment method.

Duties & Customs

When your order arrives in your country, you may be required to pay import duties, taxes, or customs clearance fees. These charges are beyond our control and cannot be predicted in advance.

• We are not responsible for any customs or import fees
• Customs policies vary significantly by country
• We recommend contacting your local customs office before placing an order for more information

Order Tracking

Once your order ships, you will receive an email with a tracking number. Use this number to monitor your shipment’s progress.

Shipping Issues

Please contact our customer support team immediately if you experience any of the following:

Issue	Recommended Action
Tracking shows “delivered” but you haven’t received your package	Contact us within 48 hours
Package arrives damaged	Take photos and contact us immediately
You receive incorrect items	Do not open items and contact us

Address & Verification

Please ensure your shipping address is correctly formatted and includes:

• Apartment/suite number (if applicable)
• Standardized address format
• Complete postal code

Address Verification

If your billing address does not match your government-issued ID, we may request a recent bank statement or other valid proof of address.

As part of our verification process, our support team may request additional documentation to prevent fraud and ensure secure transactions.

Returns & Shipping Costs

If you wish to return an item, you are responsible for the return shipping costs. Original shipping fees are non-refundable.

• If your return is approved, return shipping costs will be deducted from your refund
• The time for replacement products to reach you may vary depending on your location

Important: For returns valued over $200, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.